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The Importance of Standard Chartered Call Centers for Credit Card Users

The role of standard Chartered call center is very important, especially for credit card users. This is because many credit card users experience problems that cannot be dealt with independently. Therefore, they contacted the call center to find a solution to the problem they were experiencing.

This service itself consists of several types. Generally, large companies provide call center services in the form of interactive phones. But now, several large companies provide call center services on social media such as Instagram, Twitter, and Facebook.

Generally, millennials who contact a large company’s integrated information center through social media. However, for the speed and accuracy of the information, of course, you are advised to contact the call center via the interactive phone.

Standard Chartered Consumer Call Center function

This Standard Chartered call center is very important for consumers. This is because the existence of this call center is very helpful for consumers who are experiencing problems with the use of credit cards. In addition, there are several other call center functions for consumers of standard chartered credit cards.


The first function, this call center functions as a means to provide accurate information about the company. If consumers from Standard Chartered need important information about the company, then you can directly contact the call center service available for a full 24 hours.


The second function, this call center is also assigned by the company to accommodate aspirations or complaints from consumers. On average, consumers contacting the Standard Chartered call center must raise complaints regarding employee performance.


In addition, the integrated information service centre provided by Standard Chartered is also in charge of accommodating all suggestions and inputs from consumers to be used as material for company evaluation.


And the function of the latter is to answer all the questions put to him by the consumer. Sometimes, consumers also often ask the call center about transaction problems or problems.


By contacting the integrated information center service via the interactive phone, consumers hope to solve credit card problems directly without having to get to the nearest Standard Chartered branch office.

The Role of Standard Chartered Call Centers for Companies

In addition to being useful to consumers, it turns out that the role of call centers is also quite important for companies like Standard Chartered. Companies involved in banking, financing, and credit cards also require a call center role for various things. Therefore, this is the role of a call center for a company as large as Standard Chartered. Among them are the following:

  1. Offering products to consumers by telephone

First, this call center plays a role in offering products from standard chartered credit cards to consumers through interactive phones. For this reason, companies must recruit employees who are smart and torn in offering products or Telemarketing.


  1. Delivering Attractive Promos Provided by the Company

Second, this call center also plays an active role in delivering attractive promos provided by the company. Hoping that credit card users and credit candidates will be interested in the promo. In this way, Standard Chartered credit card users are increasingly spreading across Indonesia.


  1. Provide Latest Program Information Regarding the Company

Third, this call center also plays an active role in the notification of the latest programs by the company.



One of the programs during the corona pandemic provided by the company is the payment restructuring program for the new credit card opening program. In this way, there are more and more standard Chartered credit card users in Indonesia.


  1. Provision of information on Credit Card Opening Requirements for Potential Consumers

Fourth, the call center is also tasked with notifying the requirements for opening a new credit card for potential customers. Because, potential consumers certainly do not know in detail what the requirements are required when a credit card is opened. Therefore, the call center plays an active role in socializing requirements and how to open a new credit card in Standard Chartered.


Consumer Responses To Standard Chartered Call Centers

As one of the multinational banks providing funding in the form of credit cards, it is notsurprising that Standard Chartered is always actively responding to complaints, suggestions, criticism and complaints from consumers.


For this reason, Standard Chartered has advised a call center that can be contacted for 24 hours by consumers. So, consumers can directly call the call center service in the number provided.


With the integrated information center service provided by the bank, you don’t have to get to the Standard Chartered branch to find out the solution to the problem you’re experiencing.

You can immediately convey what the complaint is while using a credit card. Usually, the call center will help you solve the problem you are experiencing.


If you need further management, the call centre will make a report related to problems or complaints experienced by consumers. The report is then sent to the relevant section. In addition, the Standard Chartered call center will follow so that your report can be dealt with immediately by the relevant team.


Even if you contact the call center service, any problems you experience can be dealt with immediately. Moreover, the role of call centre services is very vital in the midst of this corona pandemic. So, please contact Standard Chartered’s call center instead of having to arrive at the nearest branch office.


How to Contact Chartered Call Center Standard Service

For those of you who experience problems or problems when transmitting using a Standard Chartered bank credit card, then we recommend that you immediately report the problem to the call center service.


There are two methods to contact this call center service. First method, please use a personal smartphone and call the number 68000. To call the number, make sure you have enough credit. Because, you are charged a telephone fee from the operator.


The second method to contact the standard Chartered call center service  is to use the home number. There are 5 call center numbers depending on your current domicile, namely Surabaya (031-5472888), Medan (061-4572888), Semarang (024-8450188), Jakarta (021-57999988), and Bandung (022-4219688).


So, immediately contact the Standard Chartered call center by domicile. This is because the complaint lodged is not answered if it is not in accordance with the consumer’s domicile. In addition to contacting via interactive phone, we also recommend that you make a complaint again via email.


The aim is for the report he complained about to be immediately answered by the company. Please email address. Write the subject of the email in the form of complaints, suggestions, or criticism. Then, write a complaint, suggestion, or criticism. Also include  supportive images so that the reports you submit to the Standard Chartered call center  can be dealt with immediately.


And don’t forget, always follow the report so that the problem you are facing can be completely solved. This way, you don’t have to spend money to buy credit and you don’t have to get to the nearest Standard Chartered branch office.


Standard Chartered is one of the multinational bank companies in Indonesia. The consumers of these banks are quite a lot. For the bank to provide call center services to facilitate complaints, criticism and suggestions from consumers.


For those of you who experience problems when using products from Standard Chartered, then immediately contact the standard Chartered call center service  that is active for a full 24 hours.