Online services as a solution : Diagram
24-hour Dukcapil call center ready to overcome community needs
One form of innovation from the development of digital technologies is the acquisition of a 24-hour call center dukcapil. Although this service is relatively new, it is very useful in identifying people’s population problems. Given that at present urban needs and practicality are the requirements of public needs. Long queues are considered something old-fashioned.
On the other hand, the government wants its citizens to easily enjoy information about the population, as well as various socializations and services. Using various conveniences in technological and information networks, an official online service has finally been created. This can be through call centers, popular messengers, or mainstream social media.
With the establishment of different types of 24-hour dukcapil call center services, from direct office service to online services, we hope that various community problems can be identified immediately and solutions sought . Given the importance of population data, this is for the different needs of development programmes and provides legal protection for its citizens.
The importance of registering population data and the registry office
Under Law No. 24 of 2013, every Indonesian citizen is required to report various important events for recording. In particular, population-related events such as moving or changing address, births, deaths, marriages or divorces, and even data on children.
This data is not only recorded, but will be processed and used for various purposes of development programs and the legal protection of their citizens. For example, in this pandemic state that requires the validation of data – data before it can finally be tested for eligibility for assistance programmes.
In addition, we hope that by providing a 24-hour call center service, dukcapil will be able to ensure respect for the human rights of all, especially in the context of population management. So that there is no discrimination or citizens who are behind or excluded from the program. An example is the right to participate in politics during elections.
In addition, the convenience of the 24-hour dukcapil call center allows the public to be more aware of their obligations as part of Indonesian citizens to report and record important events. Especially if the process is simple and does not interfere in its affairs. This awareness is an indicator of the government’s success in legally protecting its citizens.
Purpose of conducting civil registration for the Community
For people, data regarding the date of birth, date of marriage, number of children, residence, etc. do not have significant significance. But for the country, this has tremendous advantages. Especially for Indonesia, as one of the legal countries, the certainty and validity of identity must be stated in the law.
The public, if they have registered various data – their population data means that the state has recognized them as the truthfulness of the information. So if there is abuse or various related problems, legal protection can be provided. As well as the entitlement to provide various public services. Some public services require authentic population information.
In addition, by providing accurate, fast and up-to-date data, it is expected to be able to provide data inputs for different planning-related programmes and sectors. Whether in government activities, development or community activities. Thus, each program can be distributed optimally and according to the goal.
The 24-hour Dukcapil call center service is a form of simple communication between the government and its residents. In the hope that it will be possible to speed up the achievement of the various objectives of registration of citizens. In addition, given that the problems in this area are becoming increasingly complex and diverse, these media are also able to serve as a means of identification and aspiration.
Miscellaneous services provided by Dukcapil
In general, the services provided by the dukcapil call center are related to various problems with population data. Based on the words of the CEO of Dukcapil, Zudan in October 2020, it was necessary to give preference to 6 important documents when processing them. These documents are KK, KTP, birth certificate, death certificate, marriage certificate and removal document.
However, population data includes recording and reporting biodata through the 24-hour dukcapil call center in connection with important events. It includes various things such as location, address, place of birth, issue of a national identification number (NIK) and various other things so that every citizen has real protection and legal recognition.
Today, as rules and recommendations relating to government, these various services must be carried out quickly, accurately and in an integrated manner. Thus, the validation process and data collection can take place in real time. So that archives or, if necessary, when preparing programs, no longer have to worry about incorrect calculations.
In addition to solving these various problems , the 24-hour dukcapil call center also provides services related to verification or rechecking. For example, whether the NIK has been registered in the civil service or when you want to find data-related information through online media when you forget to bring the relevant file.
Online services as a solution
A population with a total of more than 200 million people certainly has various obstacles and complaints every day. Especially during a pandemic like this, it is highly recommended to avoid crowds, especially in public places. Including the management of different needs of the population, such as identity cards or various other letters.
Online is the solution to these different needs, from receiving complaints or placement problems. Thus, there are various problems in this area. As well as providing various recommendations regarding the solution of the problem. Whether to contact the subarea or whether you need to go through a certain route according to the type of problem.
There are various online media for the implementation of the 24-hour call center dukcapil. Some of them use telephone services through the number 1500-537 for a direct connection with central Dukcapil. Emails and websites are also created to help provide various other additional information. In addition, he also uses a popular messenger.
This means using WhatsApp services, given that the majority of the population uses WhatsApp as a general medium of communication. One form of service is in the form of a check NIK, by sending the format Cek #KTP#NIK and sending it to 0815-3636-9999,it will receive a response according to your complaint. These different options make it easier for residents to enjoy this feature of the service.
Using social media to improve services
We are aware that the community, especially young people, is very active through social media. Whether it’s expressing yourself, playing, gathering with the community, or looking for the latest information. This condition gives Dukcapil the opportunityto innovate 24-hour Dukcapil call center services. This means capturing ambition through social media, especially with a focus on young people.
Two social media are used, namely Facebook and Twitter. Not only passively receiving incoming messages, but also providing content in the form of updates of information and various tips and information about the population. Therefore, we hope that social media users will get used to it and understand the importance of civic registration.
It is expected that the existence of various online services of the dukcapil call center will be able to meet the expectations of the state administration. With the motto or motto “day must be” in different regions, hoping that they will be able to provide rapid response services to their needs. This concerned not only the limitations of the complaint, but also the defects.
Currently, problems related to population and civil registration are expected to be identified and resolved immediately. This requires awareness and active participation of the community in its implementation. One form of government bridging facility is the provision of 24-hour dukcapil call center services through various online media.
