Telkom’s 24-hour complaints call center here’s how to contact it
Telkom’s 24-hour complaints call center is indeed very important for users. Its existence facilitates various complaints. In addition, users can also ask some questions to explain the service to get. But in fact, the service is not entirely useful.
Some users do not use it when they are facing problems. In fact, these users also feel annoyed when a problem is felt. But not knowing how to contact CS becomes a big problem. Often, some people feel ashamed when they are about to contact him. It is necessary to know that the path of thought is completely wrong.
Do not allow the device to be wasted as a 24-hour Telkom complaints call center . If this happens, you will actually find yourself at a disadvantage. The perceived confusion was not finally over, although the confusion must have disappeared instantly after contacting the call center. Therefore, let’s get acquainted with the look at the call center.
Learn more about the Telkom Call Center
The call center is one of the services provided by Telkom to its customers. It is hoped that the provision of this service will make it easier for users to carry out a wide range of activities. When you want to contact him, you can choose the time at any time. This is because its CS is available for 24 hours.
However, there is a difference when contacting the Telkom Complaints Call Center for 24 hours during business hours with other hours. When contacting the call center during working hours, the number of possible CSS is very high. With so many CS, every question will be answered faster.
Various things will be felt if communication with the CS is carried out at other hours. There is less CS in that hour. With this amount, it takes a little longer for the phone to pick up. However, time is not as long as imagined.
You just need to wait a bit until telkom’s 24-hour complaints call center is ready to serve. Another question that users often ask is related to this call center is related to costs. Some people doubt whether the cost of access to the call venter is free or charged.
Here it is emphasized that calling the call center sets the tariff. The tariff itself corresponds to the service provider used. The more the provider sets an expensive fee, the more expensive the rate will also be. In addition to using a smartphone, contacting the call center is also possible through a landline phone.
When contacting him by a landline line, the price also corresponds to a landline. Of course, these costs are clearly cheaper compared to using a provider. Therefore, it is highly recommended to use a landline phone when contacting the telkom complaints call center for 24 hours.
Contact Telkom Call Centre by phone
The easiest way to contact telkom call center is to use the phone. As explained, CS can be contacted through a smartphone or landline phone. But keep in mind that the numbers it uses vary. When using a smartphone, you need to call 021-147.
Before calling directly, make sure that electronic credit is available. When you want to make a call, there is no minimum amount of credit. But make sure that the credit is at least 25 thousand. This amount can make communication flexibility. this avoids that the phone does not break halfway through.
If it is interrupted, communication must be carried out from scratch. If it is confirmed that the credit is enough, call the number directly through the smartphone. When it finishes ringing, there will be an emergency service explaining the choice of functions of the Telkom complaints call center within 24 hours. To reduce the time, select the number 1.
After selecting the number, the service will immediately change to Indonesian. After selecting the number 1, select the number 2. There you will be immediately instructed to communicate directly with the CS. This is because the number 2 itself is indeed intended for complaints in the form of interference.
From there, wait to contact the CS and be able to immediately file personal complaints. If you are using a landline phone, the number is 147. When telkom is contacted through a landline phone with a 24-hour complaints call center , the method is slightly different from when using a smartphone.
This is because it will not be possible to select a number, for example, using a smartphone. When contacted through a landline phone, you immediately redirect to CS. As a result, the time required also becomes shorter. The only time requirement is to wait for the availability of cs.
Contacting him is also possible through social media
The main problem when contacting Telkom’s 24-hour complaints call center is the price. There are several conditions when you need to contact him when there are no credit reserves and the landline line is not owned. If you are experiencing this problem, it is possible to contact through social media.
There are two social networks that Telkom uses. Between the two social networks are Twitter and Facebook. If you look at how easy it is to get in touch, it would be better to get in touch via Twitter. To contact him, first prepare your personal indihome number.
This is because the number will be asked later. If you are ready, log in to your personal Twitter account and follow Telkom’s official Twitter account. The account itself uses the ID @Telkommaintenance with properties, like most official accounts. To contact him, you can dm or mention it.
Basically, include a personally owned indihome number along with the complaint you’re experiencing. In fact, instead of using mentions, it would be better to contact him through the DM. This is because the DM is much more private in nature. Wait until you receive a response directly from Telkom. This waiting time will not exceed 24 hours.
As a rule, after the answer has been made, Telkom will immediately solve the problem. Complaints can also be submitted via Facebook Messenger. The way to connect with yourself is quite similar to using Twitter. First you need to log in to your personal Facebook account.
Then look for telkom’s maintenance account and send a message via Facebook Messenger. The message requires detailed information about the problem along with a personal indihome number. The waiting time is also no more than 24 hours. Since he did not receive a direct answer, as on the phone, it is clear that contacting him required patience.
Contact the Call Center when you encounter this issue
There are a number of issues that require users to contact Telkom’s 24-hour complaints call center. But among these problems, one of the most important conditions is when there is signal interference. Telkom itself is the largest signal service provider in Indonesia.
If the signal is problematic, it is obvious that you, as a consumer, will be harmed. In addition, you also need to contact the call center when the Telkom devices installed in the house are damaged . If the device is damaged, then all services definitely cannot be used. This is very harmful to those of you who actually paid.
In addition, you also need to contact the call center if you have any questions about services that are not yet understood. It is necessary to know that the existence of CS not only helps to solve various problems. CS also helps users to clarify knowledge about the services received.
Do not allow yourself to feel disadvantaged about a service that is not what you want. If this happens, the real fault lies with you. if you want to contact the Call Center, the problem must be resolved. After all, contacting Telkom’s 24-hour complaint call center is technically very simple.